p789 Frequently Asked Questions

p789 requires a clear scan or photograph of your Pakistani CNIC (Computerised National Identity Card) for identity verification. You may also be asked to provide proof of your payment method — for example, a screenshot of your JazzCash or EasyPaisa account showing your registered mobile number. KYC verification is mandatory before your first withdrawal can be processed and is a regulatory requirement under our international gaming licence.

On the p789 Login page, click the "Forgot Password" link below the password field. Enter your registered mobile number or email address and p789 will send a password reset link or OTP within a few seconds. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 live chat support team for immediate assistance.

No. p789 strictly enforces a one-account-per-player policy. Each CNIC number and mobile number may only be associated with one p789 account. Operating multiple accounts is a breach of our Terms and Conditions and will result in all accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed.

To permanently close your p789 account, contact our 24/7 live chat support team and submit a written account closure request. Our team will confirm your identity, ensure your remaining balance is withdrawn to your registered payment method, and process the closure within 48 hours. Note that permanent account closure is different from self-exclusion — if you are closing your account due to problem gambling concerns, we recommend using the self-exclusion tool instead.

The minimum deposit on p789 is Rs 500 PKR across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum single deposit limit, though players who have set their own responsible gaming deposit caps will be restricted to their chosen limit. p789 does not charge any fees on deposits — the full amount you send arrives in your p789 wallet.

JazzCash withdrawals on p789 are typically processed within 15 to 45 minutes after your request is approved. Approval itself usually takes under an hour during business hours, and under two hours at night. p789 is known across Pakistan for some of the fastest JazzCash payout speeds in the market. Your KYC verification must be fully completed before any withdrawal — verified accounts get priority processing.

EasyPaisa withdrawals from p789 follow the same fast track as JazzCash — most transactions are completed within 15 to 60 minutes. Occasionally, EasyPaisa transfers may take up to 2 hours during peak hours or on public holidays. p789 processes withdrawals 24 hours a day, 7 days a week. If your withdrawal has been pending for more than 3 hours, please contact our live chat team with your withdrawal reference number.

Yes. p789 supports bank transfers to HBL, UBL, Meezan Bank, and most major Pakistani commercial banks via Raast and standard inter-bank transfer. Bank withdrawals typically take 1 to 3 business days to arrive in your account, which is slower than mobile wallet options. The minimum bank withdrawal amount is Rs 1,000 PKR. Please ensure the bank account name on your p789 profile matches your bank account exactly to avoid delays.

p789 does not charge any platform-side fees on deposits or withdrawals. Your full deposit amount is credited to your p789 wallet and your full withdrawal amount is sent to your payment method. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own standard transaction charges. p789 has no control over third-party payment fees and recommends checking with your provider directly.

p789 hosts hundreds of slot titles from leading international game studios, including classic three-reel slots, modern video slots with bonus rounds, and progressive jackpot slots with prize pools running into millions of PKR equivalent. Games are available in demo mode so you can try them before betting real money. Visit the p789 Slot page for the full library, filterable by theme, provider, and volatility level.

Yes. The p789 live casino is fully optimised for mobile browsers on both Android and iOS devices. You can play live baccarat, live roulette, live blackjack, and live game shows directly from your smartphone's browser — no app download required. p789's mobile interface is designed for stable performance on standard Pakistani mobile data connections, including 4G networks across Karachi, Lahore, Islamabad, and other cities.

p789 offers pre-match and live in-play cricket betting on international fixtures, PSL matches, and domestic tournaments. You can bet on match winners, innings totals, individual player performance, and dozens of other markets. Simply navigate to the Cricket section, select your match, choose your market, enter your stake in PKR, and confirm your bet. Live odds update in real time during matches so you can bet on every ball if you wish.

Yes, PSL betting is one of the most popular features on p789 during the league season. p789 covers every PSL match with a full range of betting markets — from outright tournament winner and team match winner to top run-scorer, highest partnership, method of dismissal, and live ball-by-ball markets. PSL odds on p789 are competitive and regularly boosted during big match days.

All slot games on p789 are sourced from licensed game studios and use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories. Each game's Return-to-Player (RTP) percentage is displayed on the game information screen — most p789 slots have RTPs between 94% and 97%. The platform operates under an international gaming licence which mandates fair game standards as a core compliance requirement.

p789 offers a welcome bonus package to new players upon their first deposit. The specific bonus offer, including the match percentage and maximum bonus amount in PKR, is displayed on the Promotions page within your p789 account after registration. Bonus terms — including minimum deposit, eligible games, and wagering requirements — are clearly listed alongside every offer. p789 recommends reading bonus terms before opting in.

Wagering requirements on p789 bonuses specify how many times you need to play through the bonus amount before it can be converted to withdrawable cash. For example, a bonus with a 20x wagering requirement means you must wager 20 times the bonus value before withdrawing. Wagering requirements vary by promotion and are always listed in the specific bonus terms. Slot games typically contribute 100% towards wagering, while live casino games may contribute a lower percentage.

Yes. p789 operates a loyalty programme that rewards consistent players with points for every real-money bet placed across casino games, slots, and sports betting. Accumulated points can be exchanged for bonus funds or other rewards. High-volume players are eligible for VIP tier upgrades which unlock benefits including faster withdrawal processing, dedicated account management, higher deposit limits, and exclusive promotional offers tailored to their preferences.

Yes. p789 runs sports-specific promotions including enhanced odds on PSL and international cricket matches, accumulator bonuses, and free bet offers. Sports bonuses are separate from casino welcome bonuses and have their own terms and wagering conditions. Check the Promotions section within your p789 account regularly — offers are updated around major cricket events and tournaments throughout the year.

p789 operates under an international gaming licence issued by a recognised offshore gaming regulatory authority. This licence requires p789 to comply with responsible gaming standards, maintain player fund segregation, use certified fair-play technology, and submit to regular compliance audits. p789 does not claim a local Pakistani gaming licence as no domestic online casino licensing framework currently exists in Pakistan for private operators.

The minimum age to register and play on p789 is 21 years old. This is strictly enforced through CNIC-based identity verification during the KYC process. p789 will not open, maintain, or process withdrawals for any account where the registered player is found to be under 21. If we discover an underage account, it is immediately suspended and any balance is voided. We take age verification seriously as both a legal and ethical obligation.

To self-exclude from p789, go to Account Settings and select the Responsible Gaming tab. Choose a self-exclusion period of 30 days, 60 days, 90 days, 180 days, 1 year, or permanent. Confirm your selection and the exclusion activates within 24 hours. During self-exclusion you cannot deposit or wager, but you can still withdraw your balance at any time. Self-exclusion cannot be reversed until the full period has elapsed — no exceptions.

Yes. p789 provides daily, weekly, and monthly deposit limit tools accessible directly from Account Settings under the Responsible Gaming tab. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before they activate — this prevents impulsive decisions during a gaming session. You can also set session time limits, loss limits, and wager limits from the same section.

p789 offers 24/7 customer support via live chat, available directly on every page of the platform. The average response time is under two minutes. For non-urgent queries you can also email the support team at [email protected] (plain text — not a clickable link). p789 does not currently offer telephone support. Live chat is the fastest and recommended channel for all account, payment, and gameplay queries.

If you suspect unauthorised access to your p789 account, contact our 24/7 live chat support team immediately and request an emergency account lock. Change your password as soon as possible from the Login page using the Forgot Password option. p789 will investigate any suspicious activity and, where fraud is confirmed, will work with you to secure your account and review any unauthorised transactions. Never share your password with anyone — p789 staff will never ask for it.